John has over 15 years experience in the hospitality industry in various management roles in hotels, restaurants, universities, and trade and convention centres across Canada and the United States. He is currently a member of the International Sommelier Guild and has also received an Advanced Wine Certificate from Forte Hotels Inc. John holds a Bachelor of Arts in Economics from McMaster University in Hamilton, Ontario and an Honours Diploma in Marketing from the Humber College School of Business in Toronto. John has worked in management for a number of four and five diamond properties owned by Forte Hotels, Fairmont Hotels (formally CP Hotels and Resorts), Servo Canada, Volume Services America and Sodexho Canada.

Susan has more than 12 years experience in the hospitality industry, specializing in all areas of food and beverage. She has a Diploma in Hotel and Restaurant Management from Douglas College and a Bachelor of Commerce from the University of Victoria with a major in Hotel and Restaurant Management. She has managed independently owned restaurants and worked with world-recognized properties including the Fairmont, Marriott and Hyatt Hotels and Resorts in various management positions. She was also a leader in the multicultural environment of a hotel-at-sea when she worked with Holland America Cruise Lines.

Nancy has over 10 years of experience in the hospitality industry, including managing various types of independent restaurants and hotel food and beverage operations. She holds a Bachelor of Commerce Degree with distinction (major in Hotel & Food Administration) and an MBA (Hotel & Tourism Management) from the University of Guelph. Nancy also holds a Hospitality Management Diploma from Vancouver Community College. Nancy has worked for world-class hotels in both Vancouver and Toronto including Marriott Hotels, Four Seasons Hotels, and Delta Hotels.

Felicia has over 10 years of experience in the hospitality industry, including both the tour and the hotel sectors. She has worked in various department including catering, reservations, operations and marketing and sales for companies such as Ramada, RPB Hotels and Resorts and Harbour Cruises. Felicia has a diploma in Tourism Marketing Management from the BC Institute of Technology and has also completed an Internet Marketing program at the University of BC.

Teg has a Diploma in Hotel & Restaurant Management from the Hotel Consult Cesar Ritz and an MSc from Johnson & Wales University in the US. Teg’s professional career began as a trainee with the Renaissance Hotel, Geneva, Switzerland. This was followed by a variety of management roles including Assistant Room Service Manager at the Capital Hilton and Hotel Assistant Manager/Front Desk Manager at the Hay-Adams in Washington DC, Front Desk Manager at the Metropolitan Hotel Vancouver, and Front Office Manager and Executive Housekeeper at the Crowne Plaza in Sydney, Australia.

Hubert Vrolyk Restaurant Management Diploma, CFBE